Frequently Asked Questions
Have a question? We're here to help.
How long does shipping take?
Every Front Porch Heritage item is made to order. Most orders are produced within 2–7 business days, followed by shipping time. Delivery estimates vary by destination and shipping method and will be shown when available at checkout. During holidays or other high-volume periods, production may take a little longer.
What is your return policy?
Because each item is made specifically for your order, we’re unable to accept returns or exchanges for changes of mind, incorrect sizes, or incorrect colors selected at checkout. Please review the product details and size guide carefully before ordering.
If your item arrives damaged, defective, or with a manufacturing error, please contact us within 30 days of delivery with your order information and a clear photo of the issue. We’ll work with you to arrange a replacement or refund when applicable. You generally will not need to return the defective item.
How do I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout. Orders containing multiple items may occasionally arrive in separate shipments and may have more than one tracking number.
Still have questions?
Reach out to us through our Contact page and we'll get back to you within 1–2 business days.